At Quest DME (“we,” “us,” or “our”), we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://www.questdme.com (“Site”).

1. Information We Collect

1. Personal Information
   We may collect personally identifiable information, including but not limited to:

• Full name
• Email address
• Phone number
• Mailing address
• Insurance and medical information
• Any information you submit through contact forms, orders, or requests

1. Non-Personal Information
   Includes browser details, IP address, referring pages, usage data, and other analytics through tools like cookies.

2. How We Use Your Information

We use your information to:

• Process equipment requests and orders
• Communicate with you
• Coordinate with insurers and healthcare providers
• Improve website functionality and user experience
• Meet legal and regulatory obligations

3. Sharing Your Information

We may share your information with:

• Insurance companies and health providers
• HIPAA-compliant third-party vendors
• Legal or government authorities when required
• Successors in the case of a merger or acquisition

We do not sell your personal information.

4. HIPAA and Medical Data

Quest DME complies with the Health Insurance Portability and Accountability Act (HIPAA) where applicable. All protected health information (PHI) is stored and transmitted in a secure, HIPAA-compliant manner.

5. New York Privacy Rights

As a New York resident, you have rights under state law that include:

• Right to Know what categories of personal data we collect and for what purposes
• Right to Access the information we hold about you
• Right to Request Correction of inaccurate data
• Right to Request Deletion of personal data, subject to business and legal exceptions
• Right to Data Security: We follow New York’s data breach notification laws (NY GBL § 899-aa) and are committed to safeguarding your information

To exercise any of these rights, please contact us at:

Address: 621 NORTH AVE NEW ROCHELLE
📧 Email: info@questdme.com
📞 Phone:(914) 363-0020

6. Cookies and Analytics

We may use cookies, tracking pixels, and analytics tools like Google Analytics. You may adjust your browser settings to limit or reject cookies.

7. Data Security

We use administrative, technical, and physical safeguards to protect your personal and health information. However, no system is entirely immune to unauthorized access.

8. Third-Party Links

Our site may link to third-party websites. We are not responsible for the privacy practices or content of those sites.

9. Children’s Privacy

Our website is not intended for children under 13. We do not knowingly collect data from minors without parental consent.

10. Changes to This Policy

We may update this policy periodically. All changes will be posted on this page with an updated effective date.

11. Contact Us

If you have questions or wish to make a privacy-related request, contact:

Quest DME
Address: 621 NORTH AVE NEW ROCHELLE
📧 Email: info@questdme.com
📞 Phone:(914) 363-0020